Restaurant Production Leader

Cerritos and Lakewood, CA

Looking for Hospitality Leaders with a starting wage of $20/hour. 

Purpose: 

The purpose of this position is to encourage and develop every team member daily to create a healthy culture and to maximize opportunities for success for the team as well as the business.  Holding fellow leaders as well as team members accountable for operational execution daily is an integral part of this role.

The following Production Leader competencies have been identified in order to improve business metrics such as Customer Experience, Employee Retention, Team Member Productivity, and Profitability. 

Outlined Responsibilities:

  • Responsible for closing and opening duties for the stores efficiently such as: Inform back office daily workflow, counting and ordering change fund, (dis)arm the alarm upon entrance and exit, checking machines to make sure they are properly set-up and functioning, ensuring all items necessary to serve guests are complete.

  • Identifying training and development opportunities for the specific needs of the business. 

  • Taking disciplinary action on all employees that do not follow TM handbook policies

  • Coaching and developing Team leaders to help them succeed at their leadership level. Providing clear feedback and holding Team Leader’s accountable.

  • Responsible for making the daily set-up and communicating/executing the plan set for the shift.

  • Responsible for the time punches of the shift (breaks, clock in/out).

  • Awareness of the daily business metrics (labor, sales, productivity, etc.)

  • Answering the phone with excellent customer service skills and knowledge on how to properly handle situations. Apply the HEARD model. 

  • Handling on-site injuries or accidents, following protocols to provide information to Sedgwick.

  • Having eyes open to all  parts of the business to ensure that we are maximizing productivity. 

  • Notifying the responsible party immediately for repairs and maintenance if something is not working correctly. Using the HYVE app. 

  • Daily Critical, Daily Cleaning Projects, Food Safety Walk-thru Checklist (in progress).

Competencies/education and skills needed:

  • 1 year of leadership experience with restaurant specific preferred

  • Natural curiosity and ability to care for people at a high level

  • Must have open availability to work days and nights and weekends for a minimum of 30 hours a week 

  • High emotional IQ and ability to work as a member of team

  • Ability to learn our CFA operational standards and methods quickly and hold the team accountable for them

  • Integrity to do the right thing; to be a role model for the whole team inside and outside of the business.

  • Critical thinking skills in order to make educated business decisions in a quick manner to solve problems.

  • Having a patient and teaching spirit.

Benefits: 

  • $22/hr min.
  • Major medical provided
  • PTO based on leadership level 
  • 24 hours paid sick time 
  • Meal provided
  • Profit sharing eligible after 1 year

We love to promote from within so there are opportunities to advance into leadership, including being considered for the high performing leadership team.

About Chick-fil-A Cerritos and Lakewood

The Chick-fil-A Cerritos and Lakewood locations are owned and operated by Robert Hensen. Robert started his career with Chick-fil-A in 2007 in the Los Cerritos Center mall when he was given the opportunity to operate the food court location. He later transitioned to the Free Standing Restaurant location just across the parking lot in the Los Cerritos Center. After 4 years of growth and hard work in Cerritos, he was given the opportunity to grand open the Chick-fil-A Lakewood location which he has operated for the past 11 years in addition to the Los Cerritos Center location. He is passionate about building and maintaining an organization that will leave a lasting impact on the lives of his team members and the communities in which they operate. Join a team with opportunity to grow and development in a fast paced and rewarding environment! 


Physical Requirements and Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to stand, walk, use hands to handle or feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

EEO Statement

Chick-fil-A provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.